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CTI Data Connector for Salesforce - update for Service Cloud and new pricing

04/21/2016 CTI Data Connector

CTI Data Connector for Salesforce, Open CTI - new service cloud console features and changed pricing model

Service Cloud update

Within one year, CTI Data Connector for Salesforce got 4 major updates. Version 5.4 has a focus on the Service Cloud Console

  • Multi-Monitor support for Service Cloud 
  • Automatically assign a new case when it was created during a phone call 
  • If cases are created automatically for incoming calls, the account is loaded in a primary TAB, the contact including case is loaded in a sub TAB
  • New configuration options: Incoming call - always display today's caseIncoming call - display today's case only after call transfer (works also outside the service cloud)
  • New license management in Salesforce - you can manage and view your licenses directly in Salesforce

To arrange a presentation contact sales@mirage-systems.com


Supported phone systems

CTI Data Connector for Salesforce works with any PBX (VOIP, On-Premise or Hosted PBX) which comes with a TAPI (TSP) driver - More details.

 


Pricing

We made the pricing even easier. No more one time fee. Just a flat monthly fee which includes everything.

The license is a subscription per user starting from 19 EUR / 19.5 USD per month. Volume discount is available for 25 users or more. 

Pricing details  
 

Install Evaluation Version

The installation consists of several steps. It requires a setup in Salesforce as well as installing the local TAPI Link Connector. The trial expires after 30 days.

Click here to start the installation