Would you like to dial directly from your application and see who is calling - even pop up the customer file? If your address information is stored in different databases (ERP, CRM, Marketing or MS-Outlook), the solution is CDC (CTI Data Connector). CDC connects your applications with CTI Servers and phone systems.
Dial within an application with a Hotkey
Dial within the Browser
Caller identification from MS-Outlook / Exchange contacts
Save a phone note and activity in MS-Outlook
List of incoming and outgoing calls
SDK to implement CTI functions in applications and databases