CTI Data Connector For Enterprise Customers: Modification History Version 2.3

Status: Main Release - 2.3 Releasedate: 19.12.2006 (12/19/2006) Update eligibility: Valid Update Subscription

CTI Data Connector application

a missed call is signalled with a red icon - left mouse click on the icon opens missed calls list
right mouse click - directly select call history with missed calls
right mouse click - quick dialling - directly open screen for quick (speed) dialling
right mouse click - help - invokes online or offline help
left mouse click on phone icon - transfer call during an active call
button transfer call in CTI Data Connector main application to transfer a call - including support of blind transfer
the window to type in a phone note and activity is only available if this functionality is supported. Otherwise the CTI Data Connector logo is displayed
new icon for Desktop Notification (formerly fade in window)
if a call is redirected then the Desktop Notification is refreshed with the new number
the Desktop Notification is now displayed without having the Focus
new Splash Screen logo
works with Windows Vista

Complete new Help System

Configuration Wizard

Profider Postfix - add a character at the postfix at the end of a phone number for outgoing calls
Prefix for internal numbers
Truncate incoming phone number at a character - allows to handle phone numbers in the format 0734273830@myprovider.com.
Special treatment of 'fake numbers' which are send from the PBX in front of a number with outgoing calls
Send logfile directly using the default E-mail system

Option to always write XML file to exchange caller data with an application (Always write xml file)
Option to define character set for XML file to support data exchange in languages with non UTF-8 character like Greec (XML character set)
Option to define, if a change of the phone number during a call, should be signaled or not in the calls.xml file (signal change in phone number)
Wait to to transfer a call can be configured (Timout during initializing a call transfer)

Hotkey - configurable time to wait for clipboard content in case other applications (e.g. Office clipboard) bloack the clipboard
The transparency of the Desktop Notification window can be configured
Option to terminate the connection for an Access database to allow a backup or compression
The application which is used to dial with an Hyperlink can be configured
How to configure dialing rules for US / Canada is described in the online help

Outlook

TAPI driver workarounds

If a number is first not delivered but a few events later, then this is situation is handled like a new call. The workaround will help in some situations when the number is dialled on the phone set
Cisco TAPI driver creates an additional event at the end of the call. This event is now ignored.

Caller identification

Option to use the number which was called (Called ID) for caller identification
Option to use the name stored in a PBX directory or local phone for caller identification if supported by the TAPI driver (Display CallerID identified by PBX)
Correct a phone number which has the long distance call number after the country code - 0049070054885342 is corrected to 004970054885342

Administration

The administrator can configure a PC, extract these configuration options and distribute the configuration for all PCs - Distribute Client Setup

Salesforce Edition

Caller identification via MS-SQL server is supported to offer fast caller ID with more then 40.000-50.000 phone numbers

Product Activation

Complete new easy to go interface for product activation. Instead of using a file an Activation Key can be used
Version can be installed multiple times on the same machine

Bugfix

The network installation now allows to finish without specifying a dial to digit for external calls

Option to always write cdccalls.xml file independent with status if Fade-In windows was clicked (Always write XML file) - <FadeInWasClicked>
Option to define character set for XML file to support data exchange in languages with non UTF-8 character like Greec (XML character set)
Option to define, if the phone number changes during a call, this should be signaled or not in the calls.xml file (signal change in phone number) - <IsNumberChangedEvent>
Field <CallerIDInternational> in cdccalls.xml file to additional deliver the phone number in the international format
The CTI tables cdccti and cdchelp can be renamed - use <CDCCTITable> and <CDCCTIHELPTable> in cdc.xml definition file
The option SaveCallOnlyOnce and SaveJobOnlyOnce can now be configured on the user level in the configuration wizard. The definition is done now in <Setup> instead of <Main> within cdc.xml
Terminal Server support if a phone set is directly connected to the PC and the application runs on the Terminal server. Requires special SDK.

ActiveX SDK

New Function SetCustomField to pass a custom field for each call. This field is then passed in the cdccalls.xml and cdcjobs.xml
New Function BlindTransfer to redirect a call without notifying the desired party

New Splash Screen

Quick introduction help