Mirage offers several support and update options.
Support by e-mail is free during the evaluation period. It includes the comprehensive Knowledge Base and a web bases support ticket system.
30 days free Updates and Support
Updates and support by e-mail are free for 30 days after buying a product. Support includes the free Knowledge Base and a web bases support ticket system. Usage of the Customer Self Service Portal is not included. The free update is only valid after the initial order of a main product / upgrade / update (not for modules) and not for additional client licenses because add-on modules and additional client licenses are bound to the release of the main product.
During the initial order process or within 30 days after the initial order or after buying an update / upgrade you can buy an update subscription, which covers updates and different support options - click for details
Without an update subscription, each update can be bought separately. The price is typically 50% of the product list price. Buying an update entitles to 30 days free update and support as well as to order an update subscription.
If support is needed after 30 days without an update subscription, we offer to buy an support ticket - click for details
Online Training / Consulting
Online Training / Consulting or support by phone is available for a fee (30 EUR / 40 USD per 15 minutes). Please contact firstname.lastname@example.org to order and arrange a meeting.
Free Knowledge Base
After 30 days of the order and without an update subscription / support ticket the extensive Knowledge Base is always available for free.