CTI Data Connector extends your existing applications like ERP or CRM systems, Office Systems or Microsoft Outlook to phone functionalities for incoming or outgoing calls.

CTI Data Connector Office Edition

This Plug and Play solution was especially developed for working with office programmes and MS-Outlook and can be instantly integrated without programming. CTI Data Connector Office Edition offers the following functions:

• Dial within an application with a Hotkey
• Dial within the Browser
• Caller identification from Outlook / Exchange contacts
• Save a phone note in Outlook journal
• Save an activity from a phone call in Outlook task list
• List of incoming calls - including all calls that where not answered (call back function)
• List of outgoing calls
• Phone book for MS-Outlook / Exchange contacts (Search with contact or company name)

CTI Data Connector Office Edition is available for a favourable price of 5 Euro / 6 USD per month (pricing details). The price includes updates and installation support via E-Mail. You can test this version for 30 days und then decide to buy it. Test it now!

CTI Data Connector Enterprise Edition

This version includes all functions of the Office Edition, but you can additionally use any enterprise databases (SQL database or MS-Access) for caller identification. The data is not imported and the caller identification is made ONLINE within the databases. Several databases can be searched in a line, e.g. CRM system, ERP System, MS-Outlook. CTI Data Connector Enterprise Edition can be directly integrated into applications via a XML interface - for example to display the customer folder of the caller automatically. CTI Data Connector Enterprise Edition can run 'invisibly' as a middleware in the background or with an own Client interface. There is an Software Development Kit available with sample applications to demonstrate the integration possibilities. You find detail information about both versions here.