Standard Support incident by e-mail with 48 hour response time. The ticket is for one support case and only valid in combination with an assigned case number. Support can be given for the latest product version and there is no guarantee to solve a case successfully.
Not covered with the support ticket is support by phone, remote support, a server setup, configuration of a server or e-commerce system or creating configuration files, code review or training. Order remote support / training / consulting. https://mirage.cleverbridge.com/40/uurl-zkah5r9n9a
Available Monday-Friday (CET).
NOTE: Your support ticket price may be refundable if Mirage determines the problem to be an application bug.
There are only 2 steps necessary to place a support request:
- Order a support ticket (50 EUR / 60 USD per ticket)
- Place a support request. Select the product for which you need support and then the option Support Request. Provide the support ticket number you got after ordering
If you already submitted a case, then reply to the confirmation e-mail you got and e-mail the support ticket number.