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FAQ: Functionality

Using a headset with CTI Data Connector



CTI Data Connector supports using a headset by offering the commands:


- Dial


- Answer a call


- Reject a call


- Hold a call


- Terminate a call


These commands are available in the user front end (screen call information) or via the Icon (left click - only during a call).


The headset has to work with the telephone set (directly connected) and you need a TAPi driver. See system requirements.


 










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