CTI Data Connector offers a Software Development Kit (SDK) that allows to integrate CTI in any application or database. The Integration SDK allows a smooth integration of Incoming and Outgoing calls within your application. It comes with an extensive documentation and sample source code.

CTI Data Connector offers a wide range of integration methods. Depending on the development platform and the target system (e.g. Terminal Server) you can select the appropriate method.

Dial via Hotkey

Absolutely no programming is necessary for this method. Just highlight a phone number in any Windows application (even Browser) and press a predefined Hotkey. CDC captures the screen content and dials.

Dial within a Browser

Highlight the phone number and right click to dial (only with MS-Internet Explorer). The Dial via Hotkey method works with every Browser.

Dial via DLL / ActiveX interface

This is the preferred method for integration. Just pass the unformatted phone number with a DLL call to CDC.

Dial via Hyperlink

CTI Data Connector allows dialling via a link within any Browser. Just include in your application

< a href="callto://phonenumber"Click here to dial< /a >

Clicking on the text Click here to dial would dial the number provided in the link. This works for any type of Browser applications.

 

Dial via Dial.EXE

If your programming language does not support  DLL calls, you can start Dial.EXE and pass the phone number as a parameter.

Dial via a File

If your programming language does not support DLL calls, you can write the phone number into an XML file; CDC will poll for this file, will read the phone number and dial. This method could also be used, if your application is running on a Terminal Server and a phone is connected directly to the PC (First Party Solution).  CDC runs on the local Windows and gets the phone number via file from the Terminal Server session.

Dial via Clipboard

Copy any text into the clipboard and then select Dial from Clipboard. CTI Data Connector analyzes the clipboard contents and dials the first phone number found.

Dial via Windows Phone Dialer

If you have already implemented outgoing calls via the Windows Phone Dialer, CDC will just capture everything which goes to the dialer and dial via CDC - with all the improved configuration and number formatting.

Dial via Phone Book

CDC offers with his own Client interface a phone book, where you have access to all databases and MS Outlook / Exchange.

Dial via the Phone Set

Even the phone set is used to dial, CTI Data Connector will capture the number , do the caller identification and notify the main application.

CTI Data Connector offers sophisticated caller identification - regardless how unstructured the phone numbers are stored. The caller identification works with SQL databases, Microsoft Access and MS-Outlook / Exchange.

How does the Caller Identification work?

When a call comes in, CDC performs the following operations:

• connect to the defined databases (several in a sequence are possible)
• sophisticated caller identification online on the database(s)
• the caller data is displayed in a Fade In window at the right bottom of the screen
• the caller data is written into a XML file
• CDC invokes a third party application
• this application reads the XML file and pops up a screen with the caller data in the main application

There are only 2 steps necessary to integrate incoming calls.

Step 1 - Define SQL Statements

Just define 6 SQL statements - CDC needs information in which tables the address and contact data is stored and which fields contain phone numbers. Only by defining these SQL statements, the complete caller identification is working.

Step 2 - Pop Up Caller Data

CDC writes the caller data (complete address and primary key index) into a XML file and starts a predefined application. This application has just to read the XML file and display the caller data The caller identification even works, when the main application is not running, because CDC is always active in the system tray and is waiting for calls.