CTI Data Connector comes in 2 editions to satisfy different requirements
CTI Data Connector comes in 2 editions to satisfy different requirements
CTI Data Connector Office Edition - this is the right solution if you work predominantly with Microsoft Outlook or your focus is on outgoing calls
CTI Data Connector Enterprise Edition - the favourite edition for all companies which need the functions of the Office Edition and have additionally databases for caller identification or want to integrate CTI in own applications
| Office | Enterprise | Remark |
Supported phone systems | |||
Connect phone to PC |
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| TAPI 2.x necessary |
Any CTI server |
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| TAPI 2.x necessary |
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Highlight phone number - dial via Hotkey |
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| from nearly every application and Browser |
Dial with right mouse click from Browser |
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| Microsoft Internet Explorer necessary |
Via Clipboard |
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| Search for a phone number in the clipboard and dial |
With integrated phone book |
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| Display all addresses from all databases |
With the telephone set |
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| identifies the dialled number and displays the data |
Via Hyperlink |
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| Perfect for Browser based applications |
Via DLL call |
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| SDK necessary |
Via starting a EXE file |
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| SDK necessary |
Via XML file |
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| SDK necessary |
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Stored format of the phone numbers is irrelevant |
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| Numbers with special characters and many formats like +1(0)5673351 are identified |
Extensive logic for caller identification |
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| Identifies headquarter, local calls without area code and many details |
Caller identification of additional calls during an active call |
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| during a call the next incoming call(s) is signalled |
Addresses from Outlook contact and Exchange contact folder |
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Addresses from SQL databases with ODBC driver or MS-Access |
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No data import - online caller identification |
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| direct access to databases |
Scans several databases in sequence |
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| e.g. search in a CRM, ERP or marketing database |
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Via Fade In window |
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| fades in transparent window without disturbing other applications |
Via detailed address information in POP-Up window |
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| displays additional information like duration of the call |
Display caller data in another application |
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| SDK necessary |
Option to suppress internal calls |
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Phone note - Outlook contacts |
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| Outlook Journal |
Phone note - for other databases |
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| via XML interface. SDK necessary |
Activity - Outlook contacts |
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| Outlook tasks |
Activity - for other databases |
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| via XML interface. SDK necessary |
List of all incoming calls (answered/not answered) |
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List of all outgoing calls (answered/not answered) |
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Outgoing calls |
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| test application without having a TAPI driver installed |
Incoming calls |
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Answer call |
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| important when phoning with headset |
Hold call |
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Terminate call |
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Simulator for testing purpose |
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| test application without having a TAPI driver installed |
Wizard to store phone systems settings |
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Centralised network installation |
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| Configuration settings including updates for all clients can be configured on the server |
SDK (developer kit) to integrate CDC in own applications |
| Option | |
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Updates free for 30 days |
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Updates free |
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| only product with time limited usage |
Update Subscription* available | Option | Option | includes all updates and support via internet for 1 year |
Buy Update | Option | Option |
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Free installation support via E-Mail |
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Telephone support - available for a fee | Option | Option | |
