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CTI Data Connector for Salesforce

Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce ®  is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.



CTI Data Connector for Salesforce® comes with a comprehensive feature set: 

  • Make calls from any salesforce object which includes phone numbers
  • Caller identification with screen pop-up
  • Automatically saves the phone note for each call as an activity - with the duration, call result (configurable pick list) and call type (incoming / outgoing / internal) of the call
  • Call history list with previous and missed calls 
  • Dial from any application (e.g. e-mail) using an hotkey
  • Works with any PBX (VOIP, Standard or Hosted PBX) which comes with a TAPI (TSP) driver
  • Works with Sales Cloud®, Service Cloud® and person accounts 
  • Latest salesforce technology and native integration in salesforce with Open CTI
  • Salesforce Professional, Enterprise, Unlimited or Developer Edition, a force.com or Chatter Plus license is required to use the call center functionality


The Click-to-Dial option allows you to make an outbound call from any phone field (even custom phone field). Phone numbers are accepted in multiple formats and are reformatted before dialling 

  • 646.257.3801
  • +1 646.257.3801
  • 001-646.257.3801 x 21 
  • +39 (0) 6-837 62626

In addition to that 

  • You can dial from any application using an hotkey (e.g. from an e-mail or website)
  • Dial on your handset - CTI Data Connector for salesforce will automatically pop-up the record in salesforce
  • Dial from the call history list
  • Just type in a phone number in the dial pad

Call History

The call history gives you a quick access to recent phone calls: 

  • Incoming calls
  • Outgoing calls
  • Missed calls - marked in red to easily outline which calls you missed even when you are not at your desk

Just click on an entry to edit the phone note or redial.


Telephone System

CTI Data Connector for Salesforce® works with any PBX - VOIP, Standard/On-Premise or Cloud - which comes with a TAPI (TSP) driver. As an alternative to a PBX, Skype for Business can be used.

Your advantage 

  • Works with your existing PBX
  • In case you need to use the CTI functionality from multiple branch offices, each office could use a different PBX
  • There is no need to change your phone provider or pay expensive connection fees

Subscription License

CTI Data Connector is available as a subscription with pricing per user.

The subscription offers an all-round carefree package:

  • CTI Data Connector for Salesforce® license
  • Mirage Cloud Server usage 
  • All updates
  • Support via the Mirage Support Center
© 2016 Mirage Computer Systems GmbH