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Mirage Announces Mirage Connector for Service Cloud Voice on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Mirage’s customers can now benefit from Service Cloud Voice using their existing on-premise or cloud phone system.

[Aulendorf, June, 28th, 2021]– Mirage today announced it has launched Mirage Connector for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect over 50 on-premise or  cloud phone systems to Salesforce’s Service Cloud Voice product. Service Cloud Voicebrings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service.

Integrated directly with Salesforce Service Cloud, Mirage Connector for Service Cloud voice is currently available on AppExchange .

Mirage Connector for Service Cloud Voice

The unique connector allows adding nearly any on-premise or cloudPBX to Service Cloud Voice, while keeping your existing phone system and phone provider. Supported are on-premise PBX like Aastra, Allworx, Alcatel, Asterisk, Auerswald, Avaya, Cisco, ESI, Ericsson, Innovaphone, Mitel, NEC, Nortel, Octopus, Panasonic, Samsung, Siemens, Shortel, Swyx,  Unify,  Wildix, 3CX, Toshiba, Telekom, Yeastar, Cloud PBX like Nfon, Nextiva, Placetel, Sipgate, Broadsoft, Swisscom - Skype for Business, MS Teams (releasing later in summer).

Comments on the News

"Mirage Connector for Service Cloud Voice is a welcome addition to the Service Cloud Voice ecosystem,” said Patrick Beyries, VP of Product Management, Service Cloud. “The expansion of Service Cloud Voice for partner telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence.”

About Salesforce AppExchange 

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. 

Additional Resources

Salesforce, AppExchange, Service Cloud and others are among the trademarks of salesforce.com, inc.

About Mirage Computer Systems

Mirage Computer Systems GmbH, founded in 1995, is specialized in CTI products for Salesforce integrating into a wide range of phone systems (on-premise, Cloud, MS-Teams, Amazon Connect).

With several products on Salesforce AppExchange and Amazon Marketplace, solutions for all aspects of computer telephony are offered:

  • Mirage Connector for Service Cloud Voice
  • CTI Data Connector for Salesforce 
  • Automatic Call Distribution for Salesforce
  • Audio Link and Archive Service
  • Placetel CTI for Salesforce
  • Amazon Connect SoftPhone by Mirage

Our products are used in 75+ countries, available in multiple languages, and over 3.500 companies benefit from them.

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