Using a direct integration into Amazon Connect, CTI Data Connector provides a full Cloud Contact Center solution with integration in Salesforce. It is also perfect for organizations where users work in different locations or at home.
Amazon Connect offers a wide range of AI services.
Amazon Lex chatbots
Automate phone interactions using natural conversational language. Perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language.
Machine Learning analytics to understand the sentiment, trends, and compliance of customer conversations.
The Amazon Connect integration includes all features from CTI Data Connector for Salesforce with over 100 confguration options for workflows and SoftPhone features. Multiple phone systems within one Salesforce organization are possible. Service Cloud Voice and CTI Data Connector for Amazon Connect can also be combined.
CTI Data Connector for Amazon Connect is a direct integration in one of the leading omnichannel Cloud Contact Center solutions - Amazon Connect. It uses the full feature set of available Amazon Services like LexBots, call recording or call transcription.
CTI Data Connector is available as a subscription with pricing per user.
The subscription offers an all-round carefree package:
The fee for Amazon Connect is not included in the subscription.
Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce Â® is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.