Using a direct integration into Microsoft Teams with ContactCenter4All, CTI Data Connector provides a full Cloud Contact Center solution with integration in Salesforce. It is also perfect for organizations where users work in different locations or at home.
Webinar - CTI Integration in Microsoft Teams (complete overview about all MS-Teams integrations)
Webinar - Microsoft Teams with Contact Center integration
The Microsoft Teams client can be extended depending on the operation purpose for Salesforce and Non-Salesforce users
The Microsoft Teams integration includes all features from CTI Data Connector for Salesforce with over 100 confguration options for workflows and SoftPhone features. Multiple phone systems within one Salesforce organization are possible. Service Cloud Voice and CTI Data Connector can also be combined.
Microsoft Teams can be used in different ways for PSTN (landline) calls. The Mirage MS-Teams integration supports multiple MS-Teams setups:
CTI Data Connector is available as a subscription with pricing per user.
The subscription offers an all-round carefree package:
Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce Â® is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.