Using a direct integration into Microsoft Teams with ContactCenter4All, CTI Data Connector provides a full Cloud Contact Center solution with integration in Salesforce. It is also perfect for organizations where users work in different locations or at home.
The Microsoft Teams client can be extended depending on the operation purpose for Salesforce and Non-Salesforce users
The Microsoft Teams integration includes all features from CTI Data Connector for Salesforce with over 100 confguration options for workflows and SoftPhone features. Multiple phone systems within one Salesforce organization are possible. Service Cloud Voice and CTI Data Connector can also be combined.
Microsoft Teams can be used in different ways for PSTN (landline) calls. The Mirage Cloud Contact Center integration supports the most popular one by using a cloud provider with direct routing and SBC.
CTI Data Connector is available as a subscription with pricing per user.
The subscription offers an all-round carefree package:
Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce Â® is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.