Smart Phone Calls
Placetel CTI for Salesforce® by Mirage offers much more than Click-to-Dial with features documenting the call as well as automated workflows.
- Automatically saves the phone note for each call as an activity - with the duration, call result and call type (incoming / outgoing / internal) of the call
- Separate call result lists (multi-language) for in- and outbound calls
- Create a follow-up task or event after the call
- Automatically create a case when a call comes in
- Protocols missed calls in the customer activity list
- Call history list with previous and missed calls