Support by e-mail is free during the evaluation period. It includes the comprehensive Knowledge Base and a web bases support ticket system.
30 days free Updates and Support
Updates to a new major release and support by e-mail are free for 30 days after buying a product. Support includes the free Knowledge Base and a web bases support ticket system. Usage of the Customer Self Service Portal is not included. The free major update is only valid after the initial order of a main product / upgrade / update (not for modules) and not for additional client licenses because add-on modules and additional client licenses are bound to the release of the main product.
Updates within the same major release number are free. Updates to a new major release (e.g. from version 4 to version 5) are only free with a valid update subscription.
Update Subscription (maintenance)
During the initial order process or within 30 days after the initial order or after buying an update / upgrade you can buy an update subscription, which covers all updates and different support options - click for details.