Buy a support ticket

Standard support incident by e-mail. 5 support inquiries (tickets) are included within 1 monthafter purchase date. Support can be given for the latest product version and there is no guarantee to solve a case successfully.

Not covered with the support ticket is support by phone, remote support, a server setup, configuration of a server or e-commerce system or creating configuration files, code review or training.  

Available Monday-Friday (9 AM to 6 PM CET).

There are only 2 steps necessary to place a support request: 

• Order a support ticket 
• Place a support request. In case your support status is not updated yet, select: Support agreement and provide the support ticket number you got after ordering.