CTI Data Connector for SalesforceÂ® comes with a comprehensive feature set:
The Click-to-Dial option allows you to make an outbound call from any phone field (even custom phone field). Phone numbers are accepted in multiple formats and are reformatted before dialling
In addition to that
The call history gives you a quick access to recent phone calls:
Just click on an entry to edit the phone note or redial.
CTI Data Connector for SalesforceÂ® works with any PBX - VOIP, Traditional or Cloud PBX - As an alternative to a PBX, Skype for Business / MS-Teams or Amazon Connect can be used.
The wide range of integrations gives you a choice to select the best-suited phone system depending on your requirements. Multiple different phone systems, e.g. in branch offices, can be used in one Salesforce instance.
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CTI Data Connector is available as a subscription with pricing per user.
The subscription offers an all-round carefree package: