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CTI Data Connector for Salesforce® comes with a comprehensive feature set: 

  • Make calls from any salesforce object which includes phone numbers
  • Caller identification with screen pop-up
  • Automatically saves the phone note for each call as an activity - with the duration, call result (configurable pick list) and call type (incoming / outgoing / internal) of the call
  • Call history list with previous and missed calls 
  • Omni-Channel integration
  • Works with any PBX VOIP, On-Premise or Hosted PBX, Skype for Business, Microsoft Teams (coming soon), Amazon Connect (coming soon)
  • Works with Sales Cloud®, Service Cloud® , Lightning Experience®  and person accounts 
  • Latest salesforce technology and native integration in salesforce with Open CTI
  • Salesforce Professional, Enterprise, Unlimited or Developer Edition, a force.com or Chatter Plus license is required to use the call center functionality


The Click-to-Dial option allows you to make an outbound call from any phone field (even custom phone field). Phone numbers are accepted in multiple formats and are reformatted before dialling 

  • 646.257.3801
  • +1 646.257.3801
  • 001-646.257.3801 x 21 
  • +39 (0) 6-837 62626

In addition to that 

  • You can dial from any application using an hotkey (e.g. from an e-mail or website)
  • Dial on your handset - CTI Data Connector for salesforce will automatically pop-up the record in salesforce
  • Dial from the call history list
  • Just type in a phone number in the dial pad

Call History

The call history gives you a quick access to recent phone calls: 

  • Incoming calls
  • Outgoing calls
  • Missed calls - marked in red to easily outline which calls you missed even when you are not at your desk

Just click on an entry to edit the phone note or redial.


Telephone System

CTI Data Connector for Salesforce® works with any PBX - VOIP, Traditional or Cloud PBX - As an alternative to a PBX, Skype for Business / MS-Teams or Amazon Connect can be used.

Your advantage 

  • Works with your existing PBX
  • In case you need to use the CTI functionality from multiple branch offices, each office could use a different PBX
  • There is no need to change your phone provider or pay expensive connection fees
  • No impact on call quality as the voice traffic is routed through the existing PBX / provider
  • All data is stored in Salesforce
  • Fully GDPR compliant

The wide range of integrations gives you a choice to select the best-suited phone system depending on your requirements. Multiple different phone systems, e.g. in branch offices, can be used in one Salesforce instance.

Find out more


Subscription License

CTI Data Connector is available as a subscription with pricing per user.

The subscription offers an all-round carefree package:

  • CTI Data Connector for Salesforce® license
  • Mirage Cloud Server usage 
  • All updates
  • Support via the Mirage Support Center

Long time Salesforce Know-How

Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce ®  is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.

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