Salesforce CTI Integration
Connect your telephone system to Salesforce and start managing calls and recording all-important customer data within your CRM.
Enhance
productivity
Consolidate all activity within Salesforce and streamline team workflows.
Improve customer experiences
Supercharge your case knowledge, data collection and process management.
Get greater
oversight
Easily track business and team performance with call and agent reporting dashboards.
Get the most out of your calls
Sales teams save hours calling through prospect lists with the Power Dialer feature and keep detailed records of:
- Deal status
- Call sentiments
- Follow-up tasks
Service teams can create smoother, more personalised experiences for customers, thanks to:
- Instant access to detailed caller records
- Simple call routing
- Detailed follow up actions
Supervisors can track agent and team activity and effectively measure performance using:
- The Live Agent Dashboard
- Salesforce reports
- Agent activity history
Make and receive calls within Salesforce
Have calls with customers and leads directly within Salesforce using Mirage’s softphone. Enhance your call data security by keeping all activity within Salesforce.
Save important call data in Salesforce
Record important call data, including notes, activities, tasks, and customer details within Salesforce. Move prospects to the next stage of your sales cadence with call dispositions built right into Mirage’s CTI.
Don’t want to change providers? No problem.
Changing telephone providers is disruptive and expensive. That’s why Mirage connects with all major telephony systems so you can get up and running fast.
“Connecting telephony to Salesforce is essential in the course of digitization and is quick and easy with Mirage’s CTI Data Connector.”
Elmar Berger, Managing Director at Berger Touristik
Connect your telephone to Salesforce now.
