Microsoft Teams Calling

Integrate Microsoft Teams with Salesforce

Make, receive and manage Microsoft Teams calls within your Salesforce CRM.

Mirage's provides a direct integration with Microsoft Teams - so there's no need for contact centers or PBX.

Strengthen your customer 360

The more customer and caller information you can collect in Salesforce, the more data-driven your decision-making.

Create tailored customer journeys

With information like call notes, caller activity and case records at your fingertips, you’ll deliver faster, more personalized customer interactions.

Boost team productivity

Consolidate all activity within Salesforce and track agent and team performance.

Features designed to enhance sales and service teams

For sales teams:

  • Power Dialer
  • 1-click dial
  • Automated call logging

For service teams:

  • Caller/customer identification
  • Call routing
  • Caller/customer history

For supervisors:

  • The Live Agent Dashboards and Wallboard
  • Salesforce reports
  • Agent activity history

Native integration with Salesforce

Start Microsoft Teams calls from anywhere in Salesforce by clicking on an email. All voice calls are made and received directly within your CRM, with crystal clear connections.

It connects with Direct Routing, Operator Connect and Microsoft calling plans.

Integration Type: BOT
Connector License: Requires a Mirage MS-Teams Connector

Real time reporting

View live reporting dashboards showing Microsoft Teams call activity.

Seamless Microsoft Teams integration

Logos you’ll recognize

Some of Salesforce’s most valued customers use Mirage to enhance their record keeping, boost team efficiency and improve customer experiences.

Save costs, level-up your security and rationalize your tech stack by using Teams for all internal and external calls.

“The CTI Data Connector has transformed how we manage day-to-day calls. The set up was smooth and the onboarding was quick and thorough.”

Marius Gareis, Head of IT & Digital Processes at
Geothermie Unterhaching GmbH & Co KG

Get the most out of your Microsoft Teams calls