Mirage Connector for Service Cloud Voice

Supercharge Your Service Cloud Voice

Upgrade Service Cloud Voice with Mirage features like SMS, live reporting, configurable workflows and much more.

Access information immediately

Mirage’s search function means agents can find account, contact, lead or case details whenever they need them.

Know your

Capture all-important data on your customers, calls and activity with detailed information logging and automation.

Optimize team performance

Get insight into individual and team performance with the Live Agent Dashboard and historic reporting.

Features designed around sales and service teams

Call agent experience:

Quickly and intelligently handle calls, reduce average handle time and optimize call routing.

Customer experience:

Deliver more proactive and personalized services to your customers.

Supervisor experience:

Learn what’s working and what’s not with Live Agent Dashboards and detailed reporting.

Power Dialer

The Power Dialer helps sales and service teams automate and organize calls. Create individual call campaigns and save valuable time per call.

Automated workflows

Document unsuccessful outbound calls or missed calls as an activity and configure actions.

Trusted Service Cloud Voice Integrations

Logos you’ll recognize

Some of Salesforce’s most valued customers use Mirage to enhance their record keeping, drive team efficiency and improve experiences for their customers.

“Connecting telephony to Salesforce is essential in the course of digitization and is quick and easy with Mirage’s CTI Data Connector.”

Elmar Berger, Managing Director at Berger Touristik

Ready to turn up the dial on Service Cloud Voice?